Overall Importance of Customer Reviews
Online Reviews are now part of the Business Landscape and frustration abounds for both customers and businesses alike.
- 94% of customers will refuse to purchase a product or service from the business because of negative reviews.
- 92% of customers don’t immediately feel comfortable buying a product or service if a business doesn’t have any reviews.
What issues did you see?
- Customers are left to their own devices to find your business
- Is your Business spelt “Tech Spot” or “Tek Spot”?
- Customers don’t know where you want reviews to be left…
- Google? Facebook? Yelp? Instagram?
- Business owners are reactive than proactive on reviews
- You only an opportunity to see a Bad Review after it is posted
- No opportunity to ‘turn around’ an unhappy customer
- You can get them back !
- Not utilizing the ‘free advertizing’ you will get with Reviews
- Asking for reviews will get you more reviews
- You can’t increase the number of reviews you get
- ‘Funneling’ the customers to your preferred Review Sites
Let’s talk this through to get this going today!