Thoughts on Online Reviews
  • How do reviews currently affect your business, positively or negatively?
  • As a business what do you do with your reviews?
  • What do you think is the value ($$) of a review to your business?

EXAMPLES OF ONLINE REVIEWS

Google

Facebook

Yelp

Positive Reviews
Google Customer Comment

Friendly and helpful employees. I like the women’s t-shirt for the price and seemed better quality than other stores. They had an assortment of colors. I definitely will go back and get a few.

Facebook Customer Comment

They have the best quality of flowers around. I am never disappointed. They also have an amazing selection of cheeses!

Yelp Customer Comment

Friendly staff and expansive coffee selection. Also lots of comfortable seating and interesting items for sale.

Negative Reviews

Google Customer Comment

If I could leave no stars I would. The “manager” at this store is unreal. Followed me around the whole time and was very rude. I have money so I’m not there to steal stuff. Most uncomfortable experience  and will not be shopping here again!!

Facebook Customer Comment

Cashier’s are rude and impatient. I seemed to be an inconvenience to the staff when I needed help.

Yelp Customer Comment

I was trying a small sample cup of coffee and it slipped out of my hand.  I was berated by an employee rather being helped.  Three of the coffees I tried were lukewarm at best.  I won’t be back until some people are gone.

How do you handle reviews?

Presentation Page

Cost of a Bad Review to your business

Slider Test
400/ Day
0/ Day800/ Day
$25
$0$50

So how much does a single BAD review cost your Business?

How does this SINGLE Review impact your customers?

%

Current Review Flow

Our Solution

Demo the Flow

Let's See it in Action!

The New Flow

Engaging your Customers

package options

  • Starter
  • Basic
  • Pro
  • Enterprise
Features StarterBasicProEnterprise
Features
$
Starting Cost per Location ( Monthly)
$
Starting Cost per Location (Monthly)
$
Starting Cost per Location (Monthly)
Length of ContractQuarterly6 MonthsYearlyUpon Application
Number of Locations SupportedSingle LocationUp to 3 LocationsUp to 10 LocationsOver 10 Locations
Number of Social Review Sites SupportedOnly 1Up to 3Up to 3Up to 3
Links to Preferred Sites
Custom QR Code for Customers
Custom URL for Customers
Email on 'Unhappy Experience"
Capability to Text Customers
Responding to Online Reviews SupportPointersGuidelinesEmployee TrainingHours / Month
In-store Advertizing1 Printed Type2 Artworks Types3 Artwork Types3 Artwork Types
Buy NowBuy NowBuy NowBuy Now

next steps

Can you see this working for your business?
Get the Reviews your Business Deserves!

Things we would need:

  • Your preferred online review sites (up to 3)
  • Logos and colors for the business for us to ‘brand’ your page
  • Email address and contact name for a ‘Bad Review’ email
  • Name of person responsible for responding to reviews
  • Time to talk to your staff on what the system is and how this will help them!
To close with some Stats..
  • Customers read reviews
    • Nearly 9 out of 10 customers read reviews before buying something
  • During the Pandemic
    • 31% of customer read more reviews
    • 22% of customers wrote more reviews in support of local businesses
    • 72% of the people who were asked to leave a review provided one
  • Reviews are ‘free advertising’ for your target market.. those Prospective Customers you do not know
  • Industry Leader Quotes
    • Elon Musk “I think it’s very important to have a feedback loop, where you’re constantly thinking about what you’ve done and how you could be doing it better.”
    • Bill Gates “We all need people who will give us feedback. That’s how we improve.”
    • Harry Gordon Selfridge “Get the confidence of the public and you will have no difficulty in getting their patronage.”

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