Online Reviews are now part of the Business Landscape and frustration abounds for both customers and businesses alike.
- 94% of customers will refuse to purchase a product or service from the business because of negative reviews.
- 92% of customers don’t immediately feel comfortable buying a product or service if a business doesn’t have any reviews.
Online reviews affect the purchasing decisions of 68% of customers. Positive reviews will benefit the business by improving the overall reputation of the business, as well as increasing sales, while on the other hand negative reviews have the potential to detrimentally effect the business.
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Find out how a Review Funnel can help your business…
As a business you need to appear on local searches so your customers can find you and with Online Customer Reviews making up to 15% of a local Google Ranking factor they are critical to a Business search presence. Ensure you have a process to drive reviews from your customers otherwise you won’t be visible!
Post-COVID, over half of consumers will care MORE about customer experience when they decide which company to support or buy from.
During 2021, over two-thirds of customers are more loyal when they believe a business has shown more care and empathy.
A Business needs a plan to get customer’s to leave reviews..
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Simply put, Control Your Reviews will generate a simple process that allows any Business to funnel the reviews of their customers to the benefit of the business. Which business doesn’t want more reviews on their preferred review sites with the bonus of interacting with a customer when they have had a bad experience!
The next step is a demo of how this would work for your business so let’s meet to discuss! Please reach out with either method below.